According to a recent report, Apple is considering not to claim any restocking fee on the iPhone 4. The move is being undertaken, in order to help the customers, who are keen on returning the phone, due to reception and design problems.
But, AT&T is not keen on following in Apples footsteps. Computerworld states that Apple is waiving the 10% restocking fee. Apple's New York flagship directed the calls inquiring about the waiver, to a media help line, which did not give an adequate response.
On July 2, Apple had published a letter on its site regarding the different complaints about iPhone 4's reception, software and antenna.
Many users have reported that when they grip the phone from the bottom left corner, there are problems in reception. Apple disclosed that it was examining the problem and was surprised that the problems regarding the signal strength have been incorrectly reported.
The letter states that the formula used by the Company to measure signal strength is wrong. The spokespeople disclosed in the letter that many times their formula has wrongly shown two more bars than it should, for particular signal strength.
The letter also disclosed that faulty formula also holds true for iPhone 3GS and 3G handsets.
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