On Wednesday, research firm J. D. Power & Associates released the findings of its most recent `automotive quality' survey which showed that while there has been a fall in overall problems reported with new vehicles, issues with personal electronics have apparently undergone an increase.
According to the survey's results, fewer number of consumer complaints came from the users of the Lexus, Jaguar and Porsche luxury brands; while the best performers among the Detroit brands were the Cadillac and GMC units of General Motors.
However, the high quality scores posted by the majority of automakers were tempered by an increasing number of complaints which the users have been reporting about in-car technologies which essentially facilitate the users in issuing voice commands, updating their Facebook status, looking up directions or checking the weather forecast.
With the survey revealing that automakers are becoming increasingly better at eliminating nagging problems like wind noise, balky engines, and chipping paint, it is about time the auto industry shifts its focus in the direction of similar improvements in technologies - such as hands-free audio and navigation systems - for the users.
Noting that all automakers feel that that consumers are becoming increasingly touchy about the performance of their in-car technology, J. D. Power's auto research chief David Sargent said: "There are a lot of problems where the system just doesn't work as designed."